Term & Conditions

Last Updated: 20,11,2024

1. Introduction
Welcome to Freshnta.com. By using our website, you agree to these Terms and Conditions, which govern your use of the Freshnta website and any orders you place through it. These terms are intended to ensure a safe and satisfactory experience for all users and customers. Please read them carefully before using the website.
2. Registration
2.1 To use certain services on Freshnta.com, you may need to register by providing accurate personal information and creating an account.
2.2 You are responsible for maintaining the confidentiality of your account details, including your password, and for all activities that occur under your account.
2.3 You must be at least 18 years old to register and place orders through Freshnta.com. By registering, you confirm that all information provided is accurate, current, and complete.
3. Placing Orders
3.1 By placing an order, you confirm that you have the authority to use the payment method provided and agree to pay the total amount for the items selected.
3.2 All orders are subject to acceptance and availability. Freshnta reserves the right to refuse or cancel an order at any time for reasons such as suspected fraud, errors in product description or pricing, or availability issues.
4. Delivery and Shipping
4.1 Freshnta acts as an intermediary between local shops and customers, facilitating the purchase and delivery of fresh produce.
4.2 Delivery times are estimates and depend on the availability of the items and the delivery location. Delays due to traffic, weather, or other unforeseen events may occur, and Freshnta will make every effort to notify you of any such delays.
4.3 If the order is delayed or incomplete due to factors beyond our control, Freshnta is not liable for any direct or indirect losses incurred.
5. Cancellations and Returns
5.1 Orders can be canceled before they are dispatched. Once dispatched, cancellations are no longer possible.
5.2 If an item is damaged or of unsatisfactory quality, you may request a return or replacement within 24 hours of delivery, provided the item is unused and in its original packaging.
6. Payment
6.1 Payments can be made online through various methods, including credit cards and digital wallets. Freshnta does not store sensitive payment information, and all transactions are processed securely by our payment gateway partners.
6.2 Prices for products and delivery fees are subject to change without prior notice. The total amount payable will be confirmed before checkout.
7. Intellectual Property
7.1 All content on Freshnta.com, including images, text, graphics, and logos, is the property of Freshnta or its content suppliers and is protected by copyright and trademark laws.
7.2 You may not use, reproduce, or distribute any content from the website for commercial purposes without prior written permission from Freshnta.
8. Limitation of Liability
8.1 Freshnta is not liable for any direct, indirect, or consequential damages arising from the use of the website, including, but not limited to, loss of profits, loss of business, or data breaches.
8.2 While Freshnta strives to ensure the accuracy and quality of the products offered, we make no warranties regarding the completeness, reliability, or suitability of the products listed.
9. Amendments
Freshnta may amend these Terms and Conditions at any time. Changes will be communicated through an announcement on the website or via email. Continued use of the website after changes are made indicates acceptance of the new Terms and Conditions.
10. Contact Information If you have any questions or concerns regarding these Terms and Conditions, please contact us at support@freshnta.com.